Abbotsford, BC V2S 6Y5, Canada
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If you live in the Fraser Valley you are no stranger to the incredible windstorms that we can see in our winter months. Last week one of the storms hit west Abbotsford particularly hard, and a customer from Countess Street had a tree fall into their car.
This event resulted in significant damage, notably to the windshield, which suffered from two distinct points of impact, and the sunroof, which required complete replacement.
This situation, while unfortunate, provided an opportunity to demonstrate the nuanced process of auto glass repair and replacement, a specialized service we provide. The first step involved a detailed assessment of the windshield. Given the nature and extent of the damage, it became clear that a simple repair wouldn't suffice to ensure the vehicle's safety and structural integrity. Thus, replacement was deemed necessary.
The sunroof presented a separate challenge. Unlike standard glass claims, sunroof repairs or replacements typically follow a different procedure. Despite this, our team's expertise encompasses a wide range of auto glass services, allowing us to assist our client efficiently. We guided them through the initial steps, which involved initiating a claim through the designated 'dial a claim' process, ensuring a smooth start to the resolution of their issue.
The technical process of replacing the windshield and sunroof involved careful consideration of several factors. For the windshield, this meant not only installing a new pane of glass but also recalibrating the Advanced Driver Assistance Systems (ADAS). This recalibration is crucial, as it ensures that critical safety features, such as automatic emergency braking and lane departure warnings, function correctly post-replacement.
The sunroof replacement, while less complex in terms of associated technology, required equal attention to detail. Our team ensured a perfect fit and seal, preserving both the vehicle's aesthetics and its resistance to elements like water and wind.
Upon completion of the replacements, we didn't stop at merely restoring the car to its pre-incident condition. We also conducted a thorough detailing of the vehicle, elevating the client's experience from mere satisfaction to genuine delight. This comprehensive approach, combining technical skill with attentive service, underscored our commitment to excellence.
The resolution of this incident, from the initial assessment through to the final detailing, not only addressed the immediate issue but also reinforced the trust and confidence our client placed in us. They left with a vehicle that was not only restored but in some aspects, better than before, embodying our dedication to quality and service.
Sumas Auto Glass, located in Abbotsford, BC, has over 15 years of experience in the auto glass repair industry. We offer a wide range of services, including windshield replacement, wiper blade replacement, side-view mirror repair,rock chip repair, Aquapel treatment, side and rear window repair, as well as ADAS (Advanced Driver Assistance Systems) calibration.
